These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online retreat reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Discover Yoga Retreats ("discoveryogaretreats.com", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below
1. Scope of our Service
Through the website, we (Discover Yoga Retreats and its affiliate (distribution) partners) provide an online platform through which retreat providers (including all types of temporary accommodation) can advertise their yoga retreats for reservation, and through which visitors to the website can make such reservations. By making a reservation through Discover Yoga Retreats, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the retreat, transmitting the details of your reservation to the relevant provider and sending you a confirmation email for and on behalf of the retreat.
When rendering our services, the information that we disclose is based on the information provided to us by the retreats. As such, the reteats are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each yoga retreat remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any yoga retreat made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Prices and Best Price Guarantee
The prices on our site are highly competitive. All prices on the discoveryogaretreats.com website is per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
Sometimes cheaper rates might be available for a specific stay at a retreat. However, these rates made by retreats may carry special restrictions and conditions, for example in respect to cancellation and refund. Yoga retreats may decide to reduce their price, but this is the sole discretion of the retreat owners and not Discover Yoga Retreats.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Obvious errors and mistakes (including misprints) are not binding.
Personal data collected from you, or that you provide to us will be processed only by us and this includes;
3.1 your name;
3.2 your geographical address;
3.3 your email address; and
3.4 your booking history (collectively known as 'Your Personal Data').
We never store financial information from you.
4. Free of charge
Our service is free of charge. We will not charge you for our service or add any additional (booking) fees to the accommodation or yoga training rate.
Hosts pay a commission (being a small percentage of the service price) to Discover Yoga Retreats before the end user has consumed the service of the host/ stayed at the retreat.
5. Credit card
All payments are processed securely for your protection.
When requiring a booking, the traveler provides his or her payment details and the payment is processed and collected by our third-party payment provider. They hold the payment before releasing the funds to the host, minus the commission payable to Discover Yoga Retreats. By completing your transactions on the Discover Yoga Retreats website, the security of your funds is ensured.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse. Please make sure that you report fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (firstname.lastname@example.org). Please state 'credit card fraud' in the subject line of your email.
To secure a reservation on Discover Yoga Retreats, you make a non-refundable payment of 30% of the total cost of the retreat. Under exceptional circumstances, Discover Yoga Retreats will consider refunding some or all of the deposit, minus any fees already incurred in the transactional process. You are required to contact us immediately by email to notify us of the exceptional circumstances (email@example.com). Please state before refund request' in the subject line of your email.
With regard to the balance payment for the reservation, by using the services of Discover Yoga Retreats, you accept and agree to the relevant cancellation and no-show conditions of the host, and to any additional terms and conditions that may apply to your reservation. The general cancellation and no-show policy of each host is made available on our website at the host's information pages and might also be provided again during the booking procedure and in the confirmation email. Please check the booking conditions thoroughly before proceeding to make your booking.
If cancelled on or after the cancellation date, or in case of no-show, your reservation fee and money paid to the host will not be refunded.
If you wish to review, adjust or cancel your booking, please refer to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the host's cancellation and no-show conditions. We recommend that you read the cancellation and no-show conditions carefully prior to making your reservation or booking.
7. Further correspondence
By completing a booking, you agree to receive (1) an email which we will send to you prior to your arrival date originating from the host, giving you information on your destination and any further information and offers they might deem relevant to your booking and destination, and (2) an email which we will send to you promptly after your stay at the hotel inviting you to complete our guest review form. Other than the email confirmation providing for the booking, the guest review invitation and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence.
8. Guest reviews
The completed guest review may be uploaded onto the relevant hosts information page on our website for the sole purpose of informing customers of your opinion of the service and quality of the hotel, and (wholly or partly) may be used and placed by Discover Yoga Retreats at its sole discretion (e.g. for marketing, promotion or improvement of our service) on social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by X. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the retreat as made available on our website, (iii) the services rendered or the products offered by the retreat, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the retreat (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
10. Intellectual property rights
Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) the contents and information of and material on our website are owned by Discover Yoga Retreats, its suppliers or providers.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.
Discoveryogaretreats.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with English law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in England.
12. About Discover Yoga Retreats.com
The online accommodation reservation service is rendered by Discover Yoga Retreats, which is a private limited liability company, incorporated under English law.